1. Who we are
DCC Fire Alarm Services Pty Ltd provides fire safety and protection services, including fire alarm system installation, servicing, testing and maintenance, from our base in Melbourne VIC. You can contact our Privacy Officer at ceo@dccfirealarmservices.online.
2. What information we collect
We collect personal information that is reasonably necessary for our business activities, which may include:
- Your name, business or company name, and role (if applicable).
- Contact details, including your email address and delivery address.
- Site and access information relevant to inspecting, testing, installing or servicing fire safety systems at your premises.
- Details of your enquiries, quotes, bookings, invoices and payment records.
- Information submitted through our website forms or sent to us by email.
We do not knowingly collect sensitive information (such as health information) unless it is necessary for the safe provision of our services and you have consented to its collection.
3. How we collect information
Personal information is generally collected directly from you when you:
- Submit an enquiry, quote request or booking through this website.
- Contact us by email at ceo@dccfirealarmservices.online.
- Enter into a service agreement or maintenance contract with us.
- Attend our premises or permit us to attend yours to deliver services.
We may also collect information about website visits (such as pages viewed and browser type) through standard analytics tools. This information is not used to identify you personally.
4. Why we collect it
We collect, hold, use and disclose personal information to:
- Respond to enquiries and provide quotes for fire safety and protection services.
- Plan, schedule, perform and document installation, servicing, testing and maintenance work.
- Meet our obligations under Australian Standards, building regulations and other applicable laws, including record-keeping for fire alarm system maintenance.
- Issue invoices, receive payments and manage our accounts.
- Improve our website, services and customer communications.
We will not use your personal information for purposes unrelated to these functions without your consent, unless permitted or required by law.
5. Disclosure of information
We do not sell or rent personal information. We may disclose it only where necessary to:
- Our employees, contractors and qualified technicians engaged to deliver services on our behalf.
- Our professional advisers (such as accountants, auditors and insurers).
- Suppliers and manufacturers where required for parts, warranty or system documentation purposes.
- Government agencies, regulators, emergency services or authorised bodies where required or authorised by law.
Where information is disclosed to third parties, we take reasonable steps to ensure it is handled consistently with this policy and the Australian Privacy Principles.
6. Overseas disclosure
We aim to keep personal information within Australia. If we engage a service provider (such as an email or cloud hosting provider) that stores data outside Australia, we will take reasonable steps to ensure the recipient complies with the Australian Privacy Principles.
7. Security of your information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes password protection for electronic records, restricted access on a need-to-know basis, and secure destruction or de-identification of information when it is no longer required by law.
Please note that no method of transmission over the internet is completely secure. While we do our best to protect personal information, we cannot guarantee the security of information sent to us online. Email transmissions are at your own risk; we recommend you avoid sending sensitive information by email.
8. Access and correction
Under the Australian Privacy Principles, you may request access to the personal information we hold about you and ask for it to be corrected if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email ceo@dccfirealarmservices.online. We will respond within a reasonable time and may ask you to verify your identity before we release or correct any information.
9. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact our Privacy Officer at ceo@dccfirealarmservices.online with the details of your complaint. We will acknowledge your complaint, investigate it and respond promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
10. Anonymity
Where practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry. However, we will generally require identifying information before providing quotes, scheduling site work or issuing invoices, and to comply with legal record-keeping obligations.
11. Cookies and website data
Our website may use cookies and similar technologies to improve functionality and analyse traffic. You can set your browser to refuse cookies; some website features may not function fully as a result. We do not use cookies to identify individual users or track personal information across third-party websites.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page. Continued use of our website or services after changes are published constitutes acceptance of the updated policy.
13. Contact us
For any questions about this Privacy Policy or how we handle your personal information, please contact:
DCC Fire Alarm Services Pty Ltd
ABN 94 163 036 593
Melbourne VIC
Email: ceo@dccfirealarmservices.online
Website: https://dccfirealarmservices.online